Customer Service Specialist (Customer Service I)

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Johnson County Wastewater (JCW) is looking to fill the position of Customer Service Representative I or II, depending on candidate qualifications. A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves, our organization, and our community. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and after obtaining job proficiency, the ability to work in a rotational schedule - working from the Sunset office building in Olathe and working from home. If you're searching for a career with a community-minded organization, then this is the opportunity you've been looking for!

Depending on relevant years of experience, we are recruiting for:

Customer Service Specialist (Customer Service I) - job grade 13.13 pay range $20.60 to $27.87 OR

Customer Service Specialist (Customer Service II) - job grade 14.14 pay range $22.73 to $30.75

Resolve customer inquiries via phone, email, and in-person. Provide customer service in a call center environment.
• Actively work to promote a positive view of Johnson County Government and JCW by professionally assisting County residents including educating them about services and billing.
• Communicates verbally and in writing with JCW customers to resolve discrepancies and exchange or update information; explains billing rules and policies; explain JCW services; collect past due balances; and establish payment arrangements.
• Calculates and collects fees for payment; resolves a variety of routine and complex customer complaints, problems, and billing disputes.
• Reviews, reconciles, compiles, tracks, and processes accounts receivable transactions involving cash, receipts, invoices, and other similar items for approval; completes preliminary audit of cash and checks collected; researches and corrects bookkeeping errors and discrepancies to ensure accurate application of payment.
• Utilizes spreadsheets, formulas, and basic mathematics to calculate adjustments to utility bills.
• Delivers positive and professional customer service in a fast-paced environment.

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver's license, depending on department or agency. One year of customer service; one year of cashiering or money handling experience are required. Proficiency utilizing computers and standard software in an office setting is also required.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

Associate's degree is preferred. Experience in a call center environment, bookkeeping or accounting support experience is preferred

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

All County employees may be called upon to assist other departments in a declared emergency situation.