Mission Advisor

Career Opportunity in Business Aviation

Customer Service Representative – Aviation

Cincinnati, OH

CAREER OPPORTUNITY IN BUSINESS AVIATION

Salary Range: $21.00 to 23.00 Hourly

About Universal Weather and Aviation

Universal Weather and Aviation is a global community that provides or arranges aviation products and services for the business aviation industry. As a member of this community, your daily activities support world events, history-making initiatives, humanitarian efforts, and shape the lives of people around the world.

Our employees succeed through our core values of Stellar Customer Service, Integrity and Accountability, Teamwork Commitment, and Entrepreneurial Spirit. Working together, they both solve and prevent problems, reduce risks that could impact our internal and external customers, and provide a seamless user experience.

Together, we are Universal.

Job Description

We’re looking for career-minded professionals with a passion for providing high touch, stellar customer service to lead the future of the business aviation industry. The Customer Service Representative role is tailored to those looking to build close relationships with clients, earn their trust, and build a career in aviation. As a Customer Service Representative, you’ll serve as the primary customer-facing contact for global customers and collaborate with them closely to coordinate the safest and most economical global flight operations.

From day one, you’ll receive training on a variety of topics including aviation terminology, aircraft capabilities and specifications, and a variety of additional technical skills. You’ll also receive training in communications, critical thinking to develop trip itineraries, and soft skills to enhance the customer experience.

We’re here to help you

• Build a career through a combination of classroom training and self-development opportunities.
• Grow professionally by partnering with coaches and our dedicated Operations Training Team.
• Advance to the next level through a documented process of promotions with a defined career path for technical or managerial paths.
• Build professional relationships internally and externally across the globe.
• Be a direct contributor to the worldwide events you see and hear about on social media and the news.

As a Customer Service Representative, you be responsible for

• Facilitating the operational success of all mission-related activities for assigned client(s) by utilizing your experience and knowledge.
• Partnering with assigned client’s flight department and serving as the principal point of contact to coordinate all mission requirements including pre-planning, in-flight mission management, and post-mission follow-up.
• Professionally arranging products and services in a timely manner in accordance with all applicable policies, procedures, regulations and client preferences by collaborating closely with the assigned client, external vendors and suppliers, and internal Universal support teams.
• Capturing client’s aviation needs and developing them into a functioning operational plan to facilitate requirements according to client preferences.

Our culture revolves around

• Demonstrating genuine care for our global community that touches more the 30 countries and thousands of people worldwide.
• Setting a standard of excellence in the business aviation industry by ensuring compliance with global laws, rules, and regulations.
• Delivering on our promise to combine attention to detail with timely and accurate information in everything we do to ensure the success of clients’ missions.

We win when our clients win. We are Universal and we move organizations that then move the world.

Required Skills:

• Must have a passion for providing stellar customer service through attention to detail and providing timely and accurate information.
• Strong written and oral communication skills; able to collaborate effectively and build professional relationships with internal and external customers at all levels.
• Flexibility; able to quickly adapt to ever-changing requests from customers and changes in global laws and regulations.
• Ability to lead consultative communications to advise clients of best choices.
• Desire to learn and quickly adapt to new information and technology.
• Critical thinking and problem solving skills.
• Time management including ability to work in a 24/7 365 days a year environment.

Other Information

Normal office environment; often a flight operations center

Must have the ability to work rotating shifts in 24/7 365 days a year environment

Domestic and International travel (≤ 5%) may be required

Benefits

New full-time employees are eligible for benefits at the first of the month following 30 days of employment.

Benefits include:

Voluntary

Medical – choice of up to 4 plans depending upon your location, full mental health benefits

Dental – includes adult orthodontics options

Vision

Supplemental Life Insurance

401K Plan with company matching contributions

Company Provided

Life and disability coverage

Employee Assistant Plan

Paid Time Off (Vacation, Sick Time and Floating Holiday)

Company Holiday (7 annually)

For additional details, please review our benefits site: https://uwabenefits.com/

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Disclaimer:

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.