Customer Support Engineering /Quality Resident Engineer

Position Type: 9 Months contract

Job Description:

• We are looking for a Customer Satisfaction Engineer/ Quality Resident.
• This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns.
• Provides information relevant to New Products & New processes.

Responsibilities:

• Voice of the customer.
• Provide suggestions / solution plan to internal functions for customer problem solving.
• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes.
• Work with the team to implement cost reduction initiatives where applicable.
• Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations.
• Track Customer complaints (WFCC –formal as well as Informal).
• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement.
• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf).
• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
• Participate as part of the vehicle assembly plant "Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
• Coordinate Client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up.
• Follow EHS policies where applicable.
• Coordinate sorts, reworks, and special investigation analysis as needed.
• As a Client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client.

Requirements:

• Proficient Microsoft Office Skills.
• Excellent Organization Skills.
• Excellent Communication Skills.

Skills:

• Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
• Trouble shoot wiring harness problems.
• Knowledge of wiring schematics.
• Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
• Multifunctional comfortable to follow up several projects at the same time.
• Supports and exemplifies Client values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
• Organized and self-sufficient professional.
• Open to travel.

Education:

• BS Engineering Degree or equivalent STEM Major.