Guest Service Agent (Hotel)

SUMMARY:

Responsible for accurately recording audits daily totals in a timely manner, thereby ensuring smooth and efficient operations in the Revenue Accounting Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Enters daily information into Revenue Audit Report forms; runs back-up reports.
• Prepares journal entries; tracks coupons used on property; sorts and records complimentary receipts.
• Reconciles accounts on a regular basis, with respect to Revenue Audit.
• Assists with the monitoring of all financial activities on property, with respect to Revenue Accounting, to ensure that all applicable laws, rules, regulations and controls of the company, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the Revenue Accounting Department.
• Evaluates various situations, with respect to Revenue Audits, and determines how best to handle same.
• Ensures a maximum level of company-wide service and satisfaction, in the area of Revenue Accounting, is achieved and maintained.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Keep all areas clean and sanitized as directed.
• Responsible for maintaining a consistent, regular attendance record.
• Assists retail and resort departments in month end inventory count.
• Other duties as assigned.

QUALIFICATIONS:

• High School diploma or GED required. Some college courses in accounting or related area preferred.
• Must be 21 years of age or older