General Motors Service Advisor

Service Advisor Job Description

Job Overview

Castriota Chevrolet is seeking a talented, professional Assistant Service Manager! General Motors experience is a must. This is an opportunity to manage your own pay check while making people happy.

The Service Advisor position is a key employee in this organization and we need a rock star! If you like people and are a happy individual, this is the spot for you. The sky is the limit $$$ depending on your experience and performance. This position pays a salary plus commission. Benefits. Vaca. Etc.

Responsibilities for Service Advisor

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Translate customer-reported problems to actionable work orders for technicians to complete
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Qualifications for Service Advisor

• Working knowledge and experience of General Motors products, repairs and parts
• Secondary education in the automotive field or equivalent work experience
• Strong communication skills and the ability to translate customer needs to workable technician orders
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge