Cat Cafe Barista

JOB TITLE: Cat Cafe Barista

DEPARTMENT: Operations

REPORTS TO: Shelter Manager

SUPERVISES: N/A

CLASSIFICATION: Non-exempt, Full-Time, Hourly

EFFECTIVE DATE: 10/31/22

SUMMARY: The role of the Cat Café Barista is to create a warm and inviting environment for cat cafe customers. In this position, you will craft high-quality espresso drinks for our Cat Cafe visitors and will have the opportunity to connect with our Cafe guests while creating a memorable experience for them.

DUTIES AND RESPONSIBILITIES:

• Prepare coffee, tea, and other drinks to customers’ specifications.
• Complete sales transactions on the point-of-sale system.
• Create a warm and inviting café atmosphere for customers to engage with shelter cats and enjoy their beverages.
• Maintain the cleanliness of our cat colony in-between appointments.
• Flexibility in accommodating guests in various situations.
• Clean and sanitize café equipment to manufacturer’s specifications.
• Stock and inventory café products and supplies, keeping stock sheet up to date weekly.
• Maintain a safe and healthy work environment by following organization standards and sanitation regulations.
• Work with volunteers to promote the cat cafe experience and provide information and guidance as customers enter the lounge.
• Organization of retail area, stocking, facing merchandise, and general cleaning.
• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Prior experience in restaurants or coffee shops preferred
• Interest in and knowledge of coffee and beverage serving and sales.
• Obtaining the City of Chicago Food Sanitation Certificate within 60 days of hire.
• Knowledge of basic mathematics and measurements.

COMPETENCIES:

• Attendance & Dependability - Is consistently at work and on time. Follows instructions and responds to management direction. Provides consistent, timely, high-quality work. Follows through on commitments. Uses time efficiently. Takes responsibility for own actions.
• Customer Service - Treats customers (internal and external) with respect and courtesy. Shows interest in, anticipates, and responds timely to customer needs and concerns. Goes beyond basic service expectations to help customers. Responds appropriately to and resolves difficult and emotional situations. Seeks ways to improve service delivery.
• Diversity - Enthusiastically works with all employees, regardless of race, gender, culture, and age. Values contributions of people from diverse backgrounds. Demonstrates respect for opinions and ideas of others. Shows awareness of and sensitivity to cultural and individual values.
• Ethics - Respects and maintains confidentiality. Tells truth and is honest in all dealings. Avoids situations and actions considered inappropriate or which present a conflict of interest. Upholds organizational values. Does not misrepresent self or use position or authority for personal gain.
• Teamwork - Listens and responds constructively to others' views. Gives and welcomes feedback. Provides assistance to others when they need it. Shares expertise. Acknowledges others' effort and contribution. Puts success of team above own interests. Creates a positive work environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Often required to stand.
• Frequently required to walk.
• Occasionally required to sit.
• Must occasionally lift and /or move more than 40 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the