Global Head of EUC and Infrastructure

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the role:

The role of the Global Head of EUC and Infrastructure will be accountable for delivering all end user computing services across all our regions and operating companies, whilst also being accountable for cloud infrastructure that provides services internally and externally. Leading on a strategy of simplification and rationalisation of our estate, the role will be accountable for delivering the best possible experience for our end users, ensuring they are safe and compliant and able to deliver their best using the tools we provide.

Role responsibilities:

Delivery
• Delivery of global end user computing services to ~2000 users across a global business
• Accountable for the design, deployment, and maintenance of critical, global IT infrastructure components and associated services, including servers, cloud platforms (Azure, AWS, Office365) within the remit of Global Business Systems.
• Accountable for the support, maintenance and compliance of all global user based assets
• Accountable for developing and delivering a globalised, standardised desktop strategy and utilising best available technology
• Ownership of SLA management, operational reporting and service reviews to senior internal and external stakeholders
• Accountable for the delivery of messaging systems across our global user base
• Accountable for security across all areas of Infrastructure and desktop
• Working alongside Collinson CISO office to ensure compliance of the entire estate, with regular monitoring, reporting of KPIs to senior stakeholders and board members
• Accountable for global Identity and Access management, along with all domain management
• Accountable for all cloud infrastructure, hosting, cloud networking backups within GBS
• Working alongside CISO office to provide SecOps services alongside external SOC
• Accountability for the security and resiliency of all end user devices
• Provide operational monitoring, KPI and incident management of our internal and customers Infrastructure
• Provide management of third party support providers

Strategic
• Lead transformation of and standardisation of our EUC devices across the globe, enabling users to work seamlessly wherever they area
• Lead on the improvement programme and removal of the last remaining on premise infrastructure across the globe, including active directory, domain controllers etc to become a fully cloud operating function
• Deliver on continuous improvement programmes to strengthen operational resiliency and security within Global Business Systems, but also to business partner with our internal clients/operating companies across the group
• Drive a strategy of increasing customer satisfaction for EUC devices

Required experience, knowledge and skills:

• Significant, demonstrable experience working managing infrastructure and end user device and Infrastructure
• Experience of managing large global teams and third party managed service providers
• Expert knowledge of data centre architecture and technologies (cloud and on-premise)
• Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.
• Experience with client engagements, contractual, commercial and process and service design work, including good understanding of client and project financial management.
• Ability to show initiative and to work independently
• Ability to thrive in a fast moving and changing environment
• Proactive management style with a customer centric approach.
• Experience in cloud network design and operation
• Organisational design
• Expertise in major cloud platforms and technologies such AWS, Azure, Office365

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.