Top of Tower Supervisor

Summary

Assists the Restaurant Manager with the management of the restaurant; to maintain high standards of food and beverage quality and service to maximize profits through outstanding customer service.

Essential Functions

Job duties include, although are not limited to:

• Train, supervise, counsel and discipline staff for the efficient operation of the outlets. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
• Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
• Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
• Regularly review and evaluate the degree of customer satisfaction of breakfast, room service and barista; recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints. Interact positively with customers.
• Responsible for ensuring compliance with all The Boca Raton Hotels policies and procedures that relate to breakfast, room service and barista as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.
• Participate in the development, implementation and marketing of new and creative menus; promote the cross-selling of other hotel outlets and The Boca Raton hotels.
• Thorough knowledge of room service operations including foods, beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of beverage operations and wines.
• Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.
• Interpersonal skills to provide overall guest satisfaction.
• Assist the General Manager in building and managing a team of FOH and BOH team members.
• Implement, oversee, and maintain all company policies and procedures
• Create a positive company culture of a commitment to excellence
• Ability to create a forecast and budget for all controllable costs
• Maintain standards according to DOH, fire safety, and employment regulations

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc. This position may participate in the hotel's manager on duty program, which may require occasional weekend stayovers and full responsibility for the hotel.
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Properly execute end of day revenue closeouts including all reports.
• Requisition supplies to have an adequate supply on hand for the following shifts.
• Participate in inventory procedures.
• Open and close shifts in accordance with instructions.
• Handle associate relations on each shift worked, finding solutions for call offs, tardiness and last-minute daily problems.
• Ensure all employees are following the correct break procedure.
• Communication through daily logbook.
• In emergencies, perform in the capacity of any position supervised.
• Perform other duties and responsibilities as assigned or required.

Internal Relationships

Reports to the Restaurant Manager

External Relationships

Has regular contact with guests and members

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Education/Experience Requirements

• High School graduate or equivalent required. Four-year college degree preferred.
• At least one year experience in related field preferred.
• Food Service Sanitation certification. Alcohol Service permit (if state required). CPR certification preferred.
• Proven team player willing to roll up your sleeves - a good leader should be willing and able to do whatever he or she asks of their team!
• Must exemplify the highest standards in honesty, integrity, humility and leadership

Physical Requirements

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.