ACH Support Specialist Clerk

ACH Support Specialist Oklahoma City, OK Onsite Position BancFirst Tower, Downtown Oklahoma City 100 N. Broadway Avenue, Oklahoma City, OK 73102 Full Time: 8:00 a.m. to 5:00 p.m. M-F POSITION SUMMARY This position performs operational activities supporting the creation, modification and transmission of Automated Clearing House (ACH) files. Additionally this position supports implementation and billing related activities for new and existing ACH originators as well as other duties assigned by the supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Process Automated Clearing House (ACH) files to and from The Federal Reserve Bank and meet established deadlines Assist ACH Originators with processing and file related questions Process ACH Exception Items Process incoming and outgoing ACH Returns (NSF, Unauthorized, Stop Payment, etc.) according to regulations and established policies and guidelines Research and respond to ACH transaction disputes Maintain current understanding of all ACH processing rules that includes return timeframes, notification of change, error resolution and reclamations Perform other job related duties and special projects as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS Strong customer service skills Outstanding listening and communications skills, both written and verbal Ability to adapt to an ever-changing environment Proficient in Microsoft Office applications, and knowledge of, or the ability to quickly learn banking software applications Detail oriented with a high degree of accuracy Ability to perform in a highly sensitive environment and deal with confidential matters Strong organizational skills and the ability to multi-task and prioritize to meet deadlines Self-motivated and independent thinker Ability to work well with a team Attendance and punctuality is an essential function of the job PREFERRED SKILLS AND QUALIFICATION Bank operations and customer service background PHYSICAL REQUIREMENTS Constant use of computer screens and reading of reports Ability to operate a computer keyboard, multi-line telephone, photocopier, and scanner Long periods of keying and repetitive motion Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials Ability to sit and/or stand for long periods of time during the workday Ability to lift and/or move and carry up to 10 pounds Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer. Diversity…Our differences enhance business performance.