Client Services Public Benefits Enroller - Bilingual (English/Spanish)

Job Title: Client Services Public Benefits Enroller

Exemption: Non-Exempt

PURPOSE OF THE POSITION: Coordinate access to resources that help clients secure access to public benefits.

REPORTS TO: Program Director

SUPERVISES: N/A

I. SPECIFIC RESPONSIBILITIES include, but are not limited to

• Assess client eligibility for public benefits by completion of an over-the-phone or in-person financial intake
• Provide screening, information, and 1-to-1 assistance to connect individuals to public benefit programs
• Recruit and/or obtain referrals of clients that are determined to be eligible for benefits enrollment services
• Effectively utilize external and internal databases (e.g. Client Track, Client Navigator)
• Represents and promotes the agency’s mission and programs in various public settings (outreach sites, events, organizations, referring agencies, etc.)
• Abide by privacy laws and understand the need to maintain client confidentiality
• Keep track of program goals and ensure the goals are met
• Conduct workshops

II. QUALIFICATIONS

• Education/Degree minimum requirement: Bachelor’s Degree preferred, or professional and community experience that may be the equivalent of or a substitute for a formal Bachelor’s Degree
• Experience working in a non-profit or community setting preferred
• Customer service experience preferred
• Knowledge of public assistance programs and familiarity with enrollment processes (Medicare, Medicaid, SNAP, LIHEAP, LIS, MSP, etc.)
• Ability to independently develop strong partnerships with internal and external stakeholders and effectively conduct outreach
• Excellent customer service, relationship, and problem-solving skills
• Detail-oriented, highly organized, and dependable
• Superior organizational, interpersonal, time management, and written and oral communication skills
• Bilingual: English/Spanish required

III. RELATIONSHIP WITH OTHERS

• Build and maintain close, daily interactions with co-workers and supervisors
• Effectively communicate with outside agency staff
• Have a strong sensitivity to cultural differences present among staff and clients within our organization
• Helping community members with legal services and maintaining confidentiality
• Possess a strong belief in people’s ability to grow and change

VI. WORKING CONDITIONS

• Work primarily in an office setting
• Considerable time is spent at a desk using a computer
• May attend various meetings with different personnel and supervisors
• Some travel throughout Brooklyn, New York is required to meet with clients
• Flexible schedule for occasional evening or weekend work
• Fast-paced, high-energy, and highly-collaborative environment

V. SCOPE OF RESPONSIBILITY

The Client Services Public Benefits Enroller position focuses on determining clients’ eligibility and completing their enrollment in public benefits.

$42,500 - $45,000 per year, commensurate with education and experience. This is a full-time position at 35 hours per week. Benefits included Medical, dental, vision, and life insurance along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Up to four weeks paid vacation.