Receptionist / Front Office

Lakeland Insurance Group, located in Somerset, KY, has an immediate opening for a Front Office / Receptionist. No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to:

• Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Manage incoming calls.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

You will receive:

• Base Pay plus bonus
• Paid time off (vacation and personal/sick days)
• Dental, Life, Cancer and Accident insurance (after 90 days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Ideal Candidate:

• Strong phone contact handling skills and active listening.
• Comfortable with making outbound calls.
• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative; loves to talk.
• Ability to empathize with and advocate for clients when necessary.
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

About Lakeland Insurance Group

Lakeland Insurance Group is a locally owned company focused on protecting the needs of residents and businesses across Kentucky and our local region. Our owners have a combined experience of over 65 years in the insurance industry and continue to instill the belief in true customer care. To Lakeland, that means care for and about our customers, as well as caring for their insurance needs.