Banquet Manager

** Banquet Manager**

**Job Category****:** Banquets **Requisition Number****:** BANQU005183 Showing 1 location **Job Details**

**Description**

**About the JW Marriott Nashville :**

The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, as well as a 15,000 square foot event lawn.

Owned and operated by Turnberry, the JW Marriott Nashville is located at 250 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website at or follow the hotel on social media via , and .

Examples of Duties (includes but is not limited to the following) :

* Work closely with the Director of Banquets in order to see proper execution of all banquet functions

* Responsible for preparing assignments, supervising service and setup staff, ensuring the function is set correctly

* Responsible for timeliness/efficient service of all meetings/ social events which meet or exceed company standards

* Assign work and monitor the performance of scheduled outlet staff

* Work closely with kitchen staff to communicate speed of service, client numbers and special requests

* Greet guests upon arrival; introduce him/herself to a meeting/convention planner as the primary contact while group is in house

* Respond to guest requests/ concerns in a prompt and professional manner.

* Inspect all scheduled function area/ rooms, table set ups, bar set ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout

* Assist the Director of Banquets with selection, training, leading, motivating, and coaching all Internal Guests within the Banquet Department to ensure that established cultural and core standards are met

* Assist the Director of Banquets with labor controls and managing operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control

* Attend regular operational meetings to ensure effective coordination and cooperation between departments

* Conduct pre-shift meetings

* Prepare reports, detailing the function and comments from meeting planner(s)

* Maintain compliance with all health and safety regulations at all times

* Investigate and resolve customer complaints regarding food quality, service, or accommodations

* Perform additional duties and projects as assigned

Position Requirements :

* Ability to speak, read, write and understand English

* Professional demeanor appropriate for a luxury environment

* Must have a minimum of five (5) years of hospitality management experience

* Prior experience in hotel banquets required

* Proficient in Microsoft Suite including Word and Excel

* Must have working knowledge of point of sale systems

* Strong customer service experience, interpersonal, and communication skills are required

* Strong analytical, decision-making and problem- solving skills

* Ability to multi-task and work in a fast-paced, dynamic environment

* Ability to be flexible, adaptable and responsive to change

Education :

* High school degree or equivalent required

* Associate or Bachelors degree in hospitality management preferred

Typical Physical / Mental Demands :

* Must be able to stand and walk for extended periods

* Must be able to bend, stoop, crouch

* Must use hands to reach, grasp, handle, pull and push

* Must have good near and far vision

* Must be able to hear, talk, smell

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