Call Center Representative

At HALO Diagnostics (HALO Dx), we recognize every patient is unique. Our focus is early detection and precision-focused healthcare preventing and conquering the top health diseases that have a geometric impact on patient outcomes. We're able to provide our patients specialized care for their particular needs. From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology to Whole Body Imaging, our radiologists have the specialized training and experience to diagnose, and, in some cases, offer minimally invasive treatment for a wide variety of health conditions. Leveraging technology and collaborating with our own medical imaging doctors and centers, we will make an impact on a personal level for each patient and their family, as well as raise the standard for improved accuracy in diagnostics.

Join the HALO Precision Diagnostics owned Urologic Institute team where we are hiring 2 Call Center Representative to support our team in Palm Desert. Our team members have excellent communication skills in dealing with patients, clients, visitors and staff, and the ability to remain calm in stressful situations. We provide exceptional customer service to all patients by answering/screening and responding to telephone inquiries from our phone system queue. One year of experience in a medical office or medical call center and bilingual preferred.

• Effective communication skills and active listening skills.
• Answer calls promptly and in a very professional and courteous manner, providing exceptional customer service to all patients, clients, visitors, and staff.
• Comfort patients by anticipating patients' needs and requests.
• Strong time management and organizational skills.
• Computer literacy.
• Provide general administrative support (e.g., correspondence, faxes, out-going and in-coming mail, lab work, medication, referral, and medical record requests etc.).
• If bilingual, assist with language translation between patients and staff members when needed, to help ensure understanding between our fellow employees and patients.

Why join us – we offer you the following!

• The ability to save lives with early detection!
• A Monday – Friday schedule
• Full benefits including medical/dental/vision/life - most are paid 100% by the company
• Stock options
• Paid vacation / holidays and sick time
• 401k plan
• Advancement and training opportunities
• Pay Range: $18-20/hr