Patient/Insurance Coordinator- Children's Dentistry of Council Bluffs

Duties/Responsibilities:

• Deliver a distinctive patient experience with every patient both in person and over the phone
• Answer calls, and schedule new and existing patients for dental treatment
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Assist Office Manager with verifying insurance benefits
• Assist Office Manager with entering insurance benefits into accounts and estimating treatment plans
• Assist Office Manager with outstanding accounts receivable
• Update necessary documents into patient chart
• Outbound calls to patients for confirming upcoming appointments
• Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office

Requirements

• At least 1 year of experience in a dental front office setting
• At least 1 year of experience in insurance (dental preferred)
• Customer Service experience
• Passion for delivering the best experience
• Ability to collaborate and be team-oriented