Welcome Center Assistant

WHITE MOUNTAINS COMMUNITY COLLEGE
WELCOME CENTER ASSISTANT
FULL-TIME, AVAILABLE IMMEDIATELY
$20.35-21.79/HOUR

SCOPE OF WORK: Provides general clerical and customer service support to prospective and current students regarding admissions, registration, financial aid and student accounts/payment policies and processing. This position will report to the Vice President of Student Affairs at White Mountains Community College.

ACCOUNTABILITIES:

• Provides a welcoming environment for all students and guests of the college. Assists prospective and current students with basic admissions, registration, financial aid, and billing policies and processes, and makes referrals for advising, counseling, and other college services, as may be needed.
• Instructs students on the proper usage of Web tools including but not limited to SIS, email, online payment plans, FAFSA, TargetX, Navigate, and Canvas.
• Provides general clerical and technical support, including filing, scheduling appointments, data entry, cashiering, and tracking student documents as related to admissions, registration, financial aid, and billing, utilizing SCT-Banner school-based software and other MS software products. Processes registration forms, add/drop forms, transcript request, and change of name/address requests.
• Manages college fleet vehicle reservations as requested by employees. Maintains appropriate vehicle credit cards; informs Maintenance Department of driver-reported vehicle issues; completes fleet usage/gas reports monthly and annually.
• Oversees locker assignments.
• Prepares messages for external and internal electronic message boards.
• Creates student IDs, program badges, and employee badges.
• Assists with the planning of and participation at college events such as open houses, orientations, and other recruitment events.
• Maintains knowledge/function of other administrative offices and college departments.
• Complies with all college, system, state and federal rules and regulations.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High School diploma, G.E.D. or its equivalent. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Five years of experience in a professional secretarial or office support position, with experience in customer service and data processing. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: None required.

PREFERRED QUALIFICATIONS: Extensive experience in the use of databases and PC-based software, including MS Office Suite and Banner, preferred.

RECOMMENDED WORK TRAITS: Knowledge of modern office practices, procedures and equipment. Knowledge of English, spelling and arithmetic. Knowledge of the procedures and practices involved in interviewing. Knowledge of office record keeping and reporting. Knowledge of the regulations pertaining to departmental programs. Knowledge of the principles and practices of public administration. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the college. Ability to meet with clients and explain programs sponsored by the department or college in which the position is located. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

To be considered for this position, please complete the online application at https://www.wmcc.edu/about/employment/.

For more information on this position, please contact Colbie Ayotte at cayotte@ccsnh.edu.

WMCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.