RECEPTIONIST

Essential Duties and Responsibilities:

· Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.

· Prepares Encounter Forms prior to patient’s appointment.

· Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System.

· Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.

· Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions.

· Responsible for keeping the reception area clean and organized.

· Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention.

· Ensures all patient paperwork is complete, correctly input into appropriate system and scanned into patient record.

· Maintains business inventory and equipment by checking stock to determine inventory levels; anticipates supplies needed; places orders for supplies, verifies receipt of supplies; and monitors office equipment.

· Makes deposits and completes change requests at bank when necessary.

· Protects patients’ rights by maintaining confidentiality of personal and financial information.

· Maintains operations by following policies and procedures, and reports changes as needed.

· Supports medical spa in-house and off-site promotional events, as required.

· Routinely demonstrates superior customer service skills.

· Answers the telephone in a timely and polite manner.

· Communicates with customers in a courteous, professional, cooperative and mature manner.

· Must be highly professional in appearance, tone and delivery and an effective communicator.

· Knowledge of dermatology and medical spa practice preferable.

· The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills.

· Ability to deal diplomatically with complaints and function well under pressure.

· Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals.

Education and/or Experience Requirements:

· High school graduate or GED.

· One year medical experience working in a physician’s office, or equivalent combination of training and experience preferred.

Qualifications:

· Must be able to tolerate sitting and working at a desk for 8 hours per day.

· Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products.

· Must have full range of body motion with the ability to push, pull, reach, bend, stand, stoop, stretch, lift, and carry up to 20 pounds.

· Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment.

· Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

· Must have a valid driver’s license and good driving record.