Motor Vehicle Call Center Agent I

The Motor Vehicle Call Center Agent position will provide prompt, accurate information via phone, email, fax and postal mail in a fast-paced call center environment. The ideal candidate must possess excellent customer service skills and be able to effectively communicate by any avenue to customers who may be extremely confused and/or upset while trying to complete their DMV transaction(s) or reinstate their driving privileges. Ideally, the incumbent will have the ability to learn quickly, adapt to changes (fees, forms, supporting document requirements) and have excellent computer skills as this position requires navigating multiple databases.

This position,Motor Vehicle Call Center Agent I (Job Requisition #48053), is open to all State employees and external applicants.
If you would like more information about this position, please contact Elizabeth Aiken at .
Resumes will not be accepted via e-mail. You must apply online to be considered.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Incumbents must be able to work quickly and accurately under pressure before the public eye/social media, from written, electronic and from telephone inquiries. Due to significant contact from verbal abuse stress induced illness is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to work faster with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.

High school graduation or equivalent AND one (1) year or more of office administrative experience, that included significant public contact.

Prior motor vehicle department experience.

The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in license or registration.The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for aminimum of 4 months showing proficiency. These requirements will be scrutinized by the respective department and supervising managers.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

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