Quality Assurance Manager

Quality Assurance Manager

US-CA-San Ramon

Job ID: 2024-32640
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
MCG - BAH

Overview

Welcome Home! Build your career with Lennar:

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Quality Assurance Manager Summary:

Inspect homes at various stages during construction for compliance to plans, specifications, applicable building codes, and Lennar best practices and standards; specifically inspecting for final quality, fit and finish and keeping accurate records of results. Will work closely with all Lennar associates, business partners and customers to ensure the customer receives a quality product that results in a TDH customer.

Responsibilities

• Perform final quality inspections on homes and accept the home as meeting or exceeding Lennar
• standards of excellence.
• Create quality standards and details to be used at all communities.
• Mentor and train associates in standard quality and fit and finish.
• Assist communities in maintaining and improving corporate Heightened Awareness programs.
• Perform weekly community cleanliness inspections.
• Assist community managers in maintaining compliance with Storm water runoff best management
• practices.
• Perform homeowner Orientation/Celebrations inspections prior to closing.
• Monitor OSHA compliance of building partners and associates.
• Monitor construction material and verify proper installation.
• Monitor product performance and vet new materials and products as necessary.
• Attend monthly construction meetings
• Assist customer care department if needed

Qualifications

• High school diploma or equivalent required, college degree preferred
• Minimum 4 years' experience in new home construction and/or customer care
• Ability to read and interpret blueprints
• Experience with Build Pro preferred
• Computer literate with the ability to work with Microsoft Office
• Professionally and successfully perform detail-oriented tasks and maintain accurate records.
• Good writing and organizational skills
• Possess strong work ethic, integrity and loyalty
• Team player with ability to work well under pressure
• Be able to schedule daily duties with maximum time management

Physical Requirements:

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. May be required to operate a motor vehicle.

FLSA Status: Exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation - up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day
• Student Debt Repayment Program
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

General Overview of Compensation:

The *median base compensation for this position is estimated to be $113,317 annual, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations. Note: *The median amount may be greater or less than the average salary.

• This position may be eligible for performance-based bonuses as determined in the Company's sole discretion.
• This position will be eligible for the described benefits listed in the above section.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI238440902