Payroll Clerk

Job Summary 

Under supervision, assist with payroll operations. Solves basic pay-related inquiries of limited complexity. Summarizes colleague inquiries in written form into a computerized template or ticket. Manages inbound and outbound calls. Visually examines payroll records to create tickets to resolve basic data errors and discrepancies when necessary, using Standard Operating Procedures (SOP). 

Key Performance Indicators 

• Adherence to compliance (e.g., company, federal, state, local, etc.) 
• Service Level Agreement (SLA) alignment 

Principal Duties and Responsibilities 

• Document colleague voice interactions in writing within tickets. 
• Knowledge of basic payroll and timekeeping information (e.g., utilization of basic mathematical, etc.) 
• Manage inbound and outbound calls to assist with colleague inquiries. 
• Respond to basic inquiries from colleague regarding payroll related matters. 
• Performs other related duties as assigned. 

Required Experience 

• Ability to maintain confidentiality. 
• Accuracy and attention to detail 
• Basic computer skills and knowledge of MS Excel 
• Basic time management, strong organizational, and deductive reasoning skills 
• Basic aptitude with numerical data 
• Experience working in a multi-tasking environment (specifically while talking with colleagues and resolving inquiries). 
• Provide active listening, empathy, and problem-solving. Required Leadership Traits and Characteristics 
• Teamwork and Collaboration skills 

Formal Education, Qualifications or Training 

• High School Diploma or GED 
• 1 – 2 years of Payroll-related experience, preferred. *

Hybrid Position Requirements:

- Must be able to travel to Corporate Office
- A dedicated workspace free of distractions
- Reliable internet with 25Mbps download and 5Mbps upload speeds.
- Ability to connect computer equipment to the internet via ethernet cord.
- Child/dependent care is necessary for the hours in which the teammate works remotely.
- Remote and hybrid teammates are expected to be available during agreed-upon hours based on job duties, as decided or scheduled by their manager. Personal tasks and errands should only be performed during scheduled breaks and lunches.
- Use of cameras is expected during meetings and virtual events.