Training/Development Manager

JOB SUMMARY:

The Training and Development Manager position is responsible for assisting in the development, creation, and training of new learning programs and keeping existing programs enhanced and up to date. This position will also assist in delivering all new and existing trainings and workshops to new and established Team Members while also monitoring the effectiveness of all learning objectives by collecting feedback from attendees. This position will consistently demonstrate a high level of guest service and represent the Resort in a friendly and professional manner. All duties are to be performed within the guidelines of Saracen Resort’s policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assists in the development and implementation of all property training initiatives, including but not limited to, new hire orientation, leadership development, guest service, responsible gaming, all hostile work environment, bullying, harassment required training, specialty training for new supervisors/managers, and any other requested/required training initiatives plus 180 day on-boarding timeline.
• Assists in developing and managing Training and Development Specialists. Including scheduling, class rotation, class scheduling, READY tracking, Employee Newsletter creation and editing, and employee Name Tags.
• Develops and executes employee reward and recognition practices, (READY.)

Directly supervises employees within the defined span control.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; developing; rewarding and disciplining employees; addressing complaints, resolving problems.
• Acts as a consultant and support system to all operational departments in developing effective department technical and soft skills training.
• Actively search, creatively design and implement effective methods to educate and enhance performance.
• Help managers and supervisors improve their interpersonal skills in order to deal effectively with team members.
• Schedules and coordinates Casino Operations management support and assistance in the promotion and implementation of training and team development.
• Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, surveys, business initiatives, and technology.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary and required meetings.
• Assist in other duties and projects as assigned.
• Outstanding example of and a credit to Saracen Resort.

QUALIFICATIONS/REQUIREMENTS

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be a minimum of 21 years of age or older upon employment.
• High School diploma or equivalent required.
• Associates degree or 2 years related experience required.
• Prior Training or Teaching experience is preferred.
• Management experience required.
• Must have proficient computer skills including Word and Excel.
• Experience with HRIS preferred.
• Previous guest service experience required.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and guests.
• Must have the ability to deal effectively and interact well with the guests and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Adequate manual dexterity to operate office equipment.
• Light lifting of up to 20 lbs.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to effectively present information to top management, and public groups.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee may be required to climb or balance; and kneel, crouch, or crawl. The employee will be required to frequently walk, stand, sit, bend, stoop, or squat.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the employee may be required to lift, move, or carry more than twenty-five (25) pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

The noise level in the office work environment is usually moderate. When on the casino floor, the noise level increases too loud.

When on the casino floor or other designated areas may be subjected to tobacco smoke and/or bright flashing lights.

Adhere to and promote the following:

Ready Standards

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!