Administrative Assistant Reception

Position Summary: This role encompasses various administrative and inside sales support functions within Entry Point Doors & Windows (EPDOA). The individual in this position will interact with colleagues, sales team members, executives, as well as prospective and existing customers. It's a full-time role with responsibilities ranging from order processing, customer assistance and scheduling, and service/warranty processing. Additionally, this role involves Saturday showroom duty on a rotating basis.

Responsibilities:

Product Familiarity:

*Develop a deep understanding of EPDOA's product offerings, their features, benefits, and the services provided.

Phone Operations:

*Assist in answering incoming phone calls to the office.

*Schedule appointments for outside sales representatives.

* Act as the initial point of contact for all Entry Point leads.

Customer Communication:

*Coordinate and schedule paint confirmations, re-measures, and lead paint testing with existing customers.

*Assist in processing change orders within the Entry Point System.

*Assist in service and warranty claims processing and procedures

CRM Utilization:

*Effectively use Customer Relationship Management (CRM) software (e.g., 360) to record notes, emails, and follow-ups with customers, identifying marketing opportunities.

*Follow established procedures for setting appointments with prospective customers.

*Utilize the texting system (e.g., Podium) to communicate with prospects and customers.

Order Processing:

*Follow established procedures for processing orders through Entry Point and Home Depot systems.

Saturday Showroom Duty:

*Work in the showroom on Saturdays from 9 am to 2 pm on a rotating basis (approximately once a month).

Inside Sales and Support:

*Accurately price EPDOA solutions using the existing contract system.

*Ensure proper documentation of EPDOA contracts.

Position Summary: This role encompasses various administrative and inside sales support functions within Entry Point Doors & Windows (EPDOA). The individual in this position will interact with colleagues, sales team members, executives, as well as prospective and existing customers. It's a full-time role with responsibilities ranging from order processing, customer assistance and scheduling, and service/warranty processing. Additionally, this role involves Saturday showroom duty on a rotating basis.

Responsibilities:

Product Familiarity:

*Develop a deep understanding of EPDOA's product offerings, their features, benefits, and the services provided.

Phone Operations:

* Assist in answering incoming phone calls to the office.

*Schedule appointments for outside sales representatives.

*Act as the initial point of contact for all Entry Point leads.

Customer Communication:

*Coordinate and schedule paint confirmations, re-measures, and lead paint testing with existing customers.

*Assist in processing change orders within the Entry Point System.

*Assist in service and warranty claims processing and procedures

CRM Utilization:

*Effectively use Customer Relationship Management (CRM) software (e.g., 360) to record notes, emails, and follow-ups with customers, identifying marketing opportunities.

*Follow established procedures for setting appointments with prospective customers.

*Utilize the texting system (e.g., Podium) to communicate with prospects and customers.

Order Processing:

*Follow established procedures for processing orders through Entry Point and Home Depot systems.

Saturday Showroom Duty:

*Work in the showroom on Saturdays from 9 am to 2 pm on a rotating basis (approximately once a month).