Patients Relations Representative

Job Summary:

Access PT is seeking a highly motivated and experienced hands-on Patient Relations Representative who will be a key member of the Billing Team. In this position you will be expected to review and manage all assigned patient accounts in regard to collecting the patients out-of-pocket expenses.

This is a full-time position, the schedule is Monday through Friday, 8am to 4:30pm. The salary is 18.00 an hour.

We are proud to be a SIX-Time recipient of Best Companies to Work for in NY and recently we have been voted as Employer of Choice by Best Companies Group!

Duties/Responsibilities:

• Review Patient AR reports.
  
• Run collection letters.
  
• Prepare collections spreadsheet.
  
• Review ad work through unapplied payments.
  
• Post patient statements for accuracy.
  
• Follow up calls on patients outstanding balances.
  
• Follow up calls to attorneys on lien accounts.
  
• Work closely with the Billing Team and clinics to ensure best practices and consistency.
  -Attend and participate in department meetings.
  -Communicate with Clinics/Partners/Directors regarding patient accounts.
• Answer patient calls and emails regarding accounts concerns.
  
• Follow through on patient accounts issues until resolved.
  
• Report any issues to Supervisor.
  
• Be able to provide EOB to patients
  

Required Skills/Abilities:

• Discipline – Because it is such a competitive career, you must be driven and self-disciplined.
  
• Organization – Being organized is essential as this position reviews and analyzes patient files and insurance documents.
  
• Detail Oriented – Attention to detail is an important job requirement.
  
• Phone Skills- Proper phone etiquette and excellent customer service skills are necessary as phone conversations with patients, clinics and insurance carriers are frequent.
  
• Experience in medical billing and cash applications.
  

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds occasionally.

Access Physical Therapy & Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.