Public Works Dispatch Clerk

Processes and dispatches Public Works service calls; responds to public inquiries and complaints; issues assigned City permits; and performs a variety of clerical duties in support of departmental operations.

Examples of Duties:

• Provides customer service to the public in person and via telephone.
• Responds to public works related inquiries, complaints, and requests for service.
• Logs and processes maintenance requests pertaining to City water, sewers, streets, street lighting, traffic lights, parks, and recreation facilities.
• Prioritizes and dispatches calls for service to appropriate Public Works personnel.
• Assists contractors and City residents in locating utility lines and water/sewer mains.
• Issues waste hauler permits, right-of-way permits, and backflow tester registrations.
• Coordinates the issuance of fire hydrant meters to contractors working within City limits.
• Orders departmental materials including concrete, sand, flex base, and topsoil.
• Prepares, updates, and maintains work order, permitting, and other departmental records.
• Conducts general clerical duties including answering incoming calls and processing mail.
• Coordinates with other City departments regarding Public Work projects and activities.
• Performs other duties as assigned or required.

Typical Qualifications:

• High School Diploma or equivalent
• One year clerical/customer service experience