Host

Host

GreatHorse

GreatHorse

GreatHorse is a family-owned and extremely high-end, private full-service country club located in Hampden, Massachusetts near Springfield, Massachusetts and Hartford, Connecticut. This premier property opened in June 2015 after an expansive rebuild of the golf course and construction of a 30,000 sq.ft. clubhouse that sits high on a ridge facing west toward the Berkshires. The Club is open year-round and offers a robust calendar of social and athletic programming. The par 72, 18-hole championship golf course designed by the notable golf course architect, Brian Silva, hosts approximately 10,000 rounds annually and features more than 200 bunkers and five sets of tees (4,953 yards to 7,522); the rating/slope is 77.8/140 from 7,522-yard tees. Golf amenities for club fitting and instruction include an indoor golf facility with two hitting bays equipped with TrackMan and Sam Putt Lab equipment, a three-season driving range with covered hitting bays and 13 short game bunkers, and a 10,000 sq.ft. putting green and short game practice area with three playable target greens and numerous bunkers. Additional club amenities include a tennis hut, tennis courts, platform tennis courts, an ice rink, a basketball court, an outdoor pool with cabanas, a fitness center, five guest rooms, private event space, spa service, concierge services, men's and women's locker rooms, and a veranda offering scenic views of the golf course and Berkshire mountains. Dining outlets include a main dining room, outdoor veranda and a bar and lounge area. Separate from the clubhouse is Starting Gate, a public events facility.

Position Summary:

The Host is responsible for providing excellent member experience within our private lifestyle club. The Host is also responsible for greeting, welcoming, and seating customers as they enter the club. Must be available nights, weekends and holidays.

Your Role:

• Interact with members and guests as they come into the club.
• Provide accurate wait times and monitor the wait lists.
• Manage any reservations that come through.
• Escort members to be assigned dining or bar areas.
• Provide menus and announce the Servers name.
• Greet customers upon their departure.
• Coordinate with the staff about available seating options
• Maintain a clean reception area.
• Assess member's needs and preference and make recommendations.
• Answer incoming calls and address members' queries.
• Stay guest focused and nurture an excellent guest experience.
• Assists wait staff as needed.
• Other job duties as assigned.

Your Skills:

• Resume and proven working experience as a host
• Physical ability and stamina to stand for long hours.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities and strong organizational skills with the ability to monitor the entire dining and bar area.
• Excellent oral communication and customer service skills
• Ability to remain calm and professional in a fast-paced work environment.

Desirable requirements:

• Must be at least 16 years old.
• Must be able to stand and walk for extended periods.
• Have a good attitude and participate as a member of the team.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Understanding of restaurant/club etiquette

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• Required to exert physical effort in handling objects more or less than 30 pounds.
• Required to walk or stand for long periods of time.

GreatHorse, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.