Patient Services Trainer

We have a full-time position available for a Patient Services Team Trainer in West Des Moines, Iowa.

"UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a difference in our community." "My supervisor is caring and understanding and is rooting for my success!"

These are just a few quotes from a recent employee survey. Many employers promise competitive salaries and benefits, but more than that is required to provide a fulfilling career. What will? How about an organizational culture of mutual respect? Or maybe a career that is not 'corporate,' where profits come before people?

As an integrated healthcare non-profit, we put people first. We pay for a vast majority of your health insurance premium as part of our robust benefits package. We provide real opportunities for advancement and growth while doing work that makes a difference in our communities. We are inclusive and firmly believe that bringing your authentic self to work improves teams and helps our clients thrive.

If you're seeking a workplace that aligns with your values, where your contributions are appreciated, and where you can make a tangible impact, consider joining our team. Rather than waiting for others to catch up with UCS Healthcare, apply with us. Our team members tell us that they are grateful they did. Join us in our mission to create hope for healing and lifelong well-being.

UCS Healthcare has earned the Best Place for Working Parents® Designation three years running (2021-2024) in recognition of our commitment to supporting working parents through our family-friendly policies and practices.

Job Title: Patient Services Team Trainer

Reports To: Patient Services Supervisor

Job Summary: This role involves providing comprehensive in-person and virtual training sessions, assisting team members, and actively participating in team training while being able to adapt to different types of training styles. The Trainer will have a complete understanding of all processes within Patient Services and be able to initiate communication with other departments to ensure accuracy and accountability in providing patient-centered care.

As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/ 42CFR part 2, and all CARF requirements. All team members will operate in alignment with UCS Healthcare's core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care.

Essential Functions: (80%)

• Provides in-person and virtual training to Patient Services (PS) team.
• Assist in preparing/holding team meetings.
• Assist new hire training.
• Attend seminars and meetings to learn new training methods and techniques.
• Identify training needs. Inspire and motivate team members.
• Coach/Train team members and provide positive feedback to address performance issues.
• Assist in creating and maintaining effective current workflows for team members.
• Communicate with other teams within UCS to ensure processes are smoothly executed.
• Establish/Inform team on scheduled trainings and track their progress.
• Complete/file training notes in a timely matter
• Regularly meet with Supervisor and regular attendance is required.

Other Functions: (20%)

• Assist with front desk coverage when needed.
• Clean own workspace regularly
• Complete online trainings as it is due throughout the year.
• Regularly attend weekly/monthly staff meetings

Minimum Required Education, Skills & Experience:

• Training role experience (preferred in clinic setting).
• Ability to handle confidential work with tact and discretion.
• Strong organizational & effective time management skills.
• Excellent communication skills both written and verbal throughout all departments.
• Strong critical thinking & leadership skills.
• Detail-oriented.
• Ability to work with minimal supervision and works well in both individual and group environment.
• Ability to understand and apply guidelines, policies, and procedures.
• Ability to work under pressure and perform in stressful situations.
• Ability to use resources with good analytical and problem-solving skills.
• Fast learner and able to adapt to change quickly.
• Good attendance and punctuality with schedule flexibility.

Preferred Education, Skills & Experience:

• General office experience preferred.
• Associates degree is preferred.
• Proficient in Microsoft Office Suite.
• Proficient in TEAMS environment

Physical Requirements:

• A valid driver's license is required (an Iowa driver's license is required within 30 days of hire) and liability insurance or an equivalent means of personal transportation and coverage as travel within the state of Iowa may be necessary.
• Prolonged periods of sitting at a desk and working on a computer.

Work Schedule: Full-time 40 hours a week. Monday-Friday 8:00 AM- 5:00PM. Saturday opportunities will be available. Saturday shift differential applies on top of your base payrate for shifts on Saturdays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Need Assistance?

Applicants that are requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.

UCS Healthcare is an affirmative action and equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or veteran status.