Spa Attendant - The Cliffs Hotel & Spa

Spa Attendant - The Cliffs Hotel and Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Spa at The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Spa Attendant who can maintain a sense of luxury with their personalized sense of service. We look forward to connecting with you!

Position Summary:

The Spa Attendant responsible for consulting with guests in coordinating Spa services in an efficient, gracious, and professional manner. They also are responsible for maintaining spa areas to ensure the facility and amenities are presented to exceed the guests' expectations as well as to meet California State Board regulation standards. The Spa Attendant position should be well versed in appropriate proper verbiage and professionalism, demonstrating a personalized sense of service for each guest. Spa Attendant position works closely with Spa Reservationists, Spa Leads, Estheticians, Massage Therapists, and Spa Manager.

Essential Functions of the job:

• Greet and engage with all guests with a gracious, welcoming, warm attitude

• Demonstrate a genuine sense of interest and concern for the guests while coordinating Spa services
• Check in spa guests and provide personalized, expert information while guiding a tour
• Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
• Share information with guests about current promotions, products, membership, and services, giving personalized, thoughtful, and intuitive recommendations
• Attend meetings and trainings to learn current spa and hotel information and practice new techniques or treatments when necessary
• Creatively resolve guest requests and issues quickly and discreetly
• Maintain empathetic attitude to recover guests who have had a negative experience and communicate to the manager
• Maintain cleanliness in accordance to California State Board regulations in treatment room and reception areas, including sweeping, dusting, disinfecting, etc., as needed
• Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values

• Communicates graciously, professionally, and courteously with guests, management and co-workers
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety.

Physical Requirements:

• Ability to stand continuously for the duration of the shift (4-8 hours)
• Ability to sit continuously for the duration of the shift (4-8 hours)
• Ability to carry 40+ pounds when necessary

Education, Experience, Skills:

• High School Diploma or GED equivalent
• Must have completed Responsible Beverage Service Training and ABC exam certified.
• Ability to provide a high level of customer service
• Ability to work weekends and holidays when necessary
• Ability to be sales oriented and able to communicate information regarding product and services to guest
• Maintain a friendly, outgoing attitude throughout all shifts
• Must be able to communicate and work effectively with co-workers in all departments
• Hospitality experience is preferred
• Luxury Spa experience is preferred

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.