Customer Service Representative - Hybrid: Work from Home/Grand Rapids, MN

** Customer Service Representative - Hybrid: Work from Home/Grand Rapids, MN**

**Job Category****:** Branch & Member Support **Requisition Number****:** WORKF002589 Showing 1 location **Job Details**

**Description**

***This position requires you to work on-site, at our location in Grand Rapids, MN during your training, and will transition to a rotation of working on-site and work from home once training is complete. Candidates need to be located in Minnesota.***

**Position Overview:**

A Member Advisor interacts with our members through the lobby, drive thru and phone channels. In this role, a Member Advisor will assist members with every day transactions-deposits, cashing checks, transfers, etc In addition this role will be provide card support and assist members with Online Banking- all the while working to build strong and trusting relationships with our members

**Duties and Responsibilities:**

* Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, money orders, or cashiers checks

* Provide education to our members on self-serve options

* Verify endorsements and proper identification on deposit transactions

* Execute wire or ACH transferring of funds

* Instant issue debit, credit, and gift cards

* Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues

* Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable

* Other duties as assigned

**Qualification and Skills:**

* 1-2 years of customer service or professional experience working with people and/or cash handling experience required

* Aptitude to work independently as well as part of a team and ability to collaborate with others

* Strong verbal and written communication skills

* Time Management skills and the ability to prioritize workload based on department and member needs

* Flexibility to adapt and succeed in a dynamic environment

* Ability and drive to provide exceptional service to members and employees

* Intermediate computer skills and the ability to navigate between multiple systems with ease

**Workplace Environment:**

* Requires face-to-face interaction and coordination of work with other employees, and in-person interaction

* Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch

* Working at a computer 98% of the day, utilizing the phone 40-60%

* Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion

* Repetitive movements, including but not limited to typing, using a mouse, phones, etc.

* Lift, carry, push or pull up to approximately 50 pounds

**Required Work Schedule:**Shifts between 7am 7pm Monday Friday and Saturday 7-3 adding up to 40 hours.

**Qualifications**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)