2024 Lead Host - San Bernardino NF

Lead Host

Reports to: Operations Manager

Classification: Seasonal, Part-Time, Non-Exempt

Summary

The Lead Host is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Lead Host reports directly to an Operations Manager, and is responsible for the personnel (including training, and scheduling), regular operations, financial accountability, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground.

Essential Functions

• Oversees the general operations within a permitted area; corrects any operational deficiencies in order to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.

Qualifications

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Ability and willingness to move about the facility for extended periods of time and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Must be able to work with minimal supervision, and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings, weekends and holidays.