Licensed Insurance Customer Service

Don Tipps - State Farm Agency, located in Amarillo, TX, is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This position is focused on Customer Service for a well-established State Farm Agent. We are looking for someone who wants a career and we will be committed to helping you achieve it!

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Provide excellent customer service and focus on client retention.

You will receive:

• Salary plus commission/bonus
• Paid time off (vacation, personal/sick days, and major holidays)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Motivated and quick to pick up/learn new computer systems
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property & Casualty license required (or must be able to obtain)
• Life & Health license (must have or be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.