Plumbing Sales / Customer Service / Field Role Trainee

Bell Bros. Sacramento is Northern California’s Leading HVAC, Window, and Plumbing company. We have a history of high standards and have built our company on the important ethical business practices of honesty and fairness. We value our employees and provide a family-oriented and fun working environment where your efforts are recognized and rewarded.

Bell Bros has an immediate need for an enthusiastic, self-motivated Apprentice Plumber/PSI at our Sacramento location. The successful candidate must be able to work efficiently with great attention to detail, should have exceptional multi-tasking skills and be organized and able to perform in a fast-paced environment. This is an hourly, non-exempt, at-will position. Must be available to work full shifts plus overtime.

10-Weeks Paid Training - Customer Service and/or some Sales Experience Helpful! Hourly + Commission

DUTIES AND RESPONSIBILITIES:

• Must to comfortable talking to customers, and suggesting products and services.
• We dispatch you to customer homes; you will perform and in-depth Plumbing Safety Inspection visit.
• Suggest products and services to customers
• Inspections are in, under, and around customer homes, inspecting all aspects of plumbing and sewer systems.
• Demonstrate knowledge of plumbing repair and installations and use good judgment, addressing areas believed to be of immediate concern or potential future concerns.
• Completes detailed written report of PSI inspection for each visited customer.
• Provide customers with a detailed review of PSI visit findings and make recommendations to address to address any variances to the normal and safe operation of plumbing and sewer systems.
• Demonstrate effective verbal and written communication skills with a focus on technical accuracy, writing quality, and clarity.
• Employee will be measured on KPIs and expected to perform up to and exceed the standards attached to employee performance to goal expectations (average ticket, monthly revenue). By completing ride-along as determined by Plumbing Manager.
• Use, apply, and monitor appropriate safety practices and procedures and report violations to Plumbing Manager.
• Performs Levels 1-3 plumbing services and repairs consistent with generally accepted plumbing standards and in accordance with company expectations.
• Provide quality plumbing solutions, communicate effectively, demonstrate quality workmanship, and accurately invoice customers for all work performed.
• Collect payment for all work performed or provide accurate documentation to ensure customer financing.
• Maintain adequate vehicle parts and equipment inventory sufficient to complete all work assigned.
• Work independently with little supervision in the completion of assignments with 95% of time spent in the field.
• Participate and attend all scheduled department meetings.

SKILLS/QUALIFICATIONS:

• Ability to read, write, speak, and communicate effectively with customers, coworkers, and supervisors.
• Ability to handle sensitive information
• Ability to work with all types of people in varying conditions
• Capable of working in independently
• Works well under pressure
• Able to recognize negative variances and communicate findings to customer, verbal & written
• Ability to read and understand plumbing and maintenance work orders and job instructions.
• Knowledge of plumbing repair and installation using standard tools and machines attributed to the Plumber Apprentice position.
• Self-motivated, punctual, detail oriented and able to work independently.

BENEFITS:

• Company Vehicle
• 401K
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

WORK CONDITIONS:

• Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
• Occasionally required to lift and/or move objects 10-75 lbs
• Regularly required to sit, stand, walk
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
• Work is performed in residential properties (attic, garage, crawl space, roof)
• Frequent standing, squatting, sitting for extended periods of time
• Moderate exposure to physical risk
• Occasionally required to ascend/descend ladders and balance