Program Manager

Salary: $68,000-$70,000 annually

POSITION TITLE: Program Manager, Sheltering Operations (Temporary Position)

DEPARTMENT:     Refugee Services         

REPORTS TO:      Director Refugee Services

FLSA STATUS:     Exempt                  

SCHEDULE:         Full-time (40 hours/week): morning and/or evening shift plus weekends

SALARY:               $68,000-$70,000 (annually)

 

To apply for this position you need to complete this Application

 

BENEFITS: Catholic Charities offers a full line of benefits to select from including: medical, dental, vision, prescription drug, and life insurance coverage, pension, 403(b), 10 vacation days, 15 holidays, and sick leave.

 

ABOUT CATHOLIC CHARITIES: Catholic Charities Diocese of San Diego provides service to those in need. Our mission is to: be Witness to the scriptural values of mercy, to advocate for justice, and to call on all people of goodwill to join in these same efforts. The agency responds to the needs of the less fortunate, the vulnerable, and the marginalized within San Diego and Imperial counties of the Roman Catholic Diocese.

 

POSITION DESCRIPTION: The Program Manager works in accordance with the mission and philosophy of Catholic Charities Diocese of San Diego in their provision of direct services to migrants. The Program Manager is responsible for supervising and coordinating all aspects of multiple non-congregate migrant sheltering projects as well as congregate migrant sheltering operations, including but not limited to: daily transportation, meal and supply deliveries, medical care, essential item distribution, document review, and any other tasks in conjunction with the provision of sheltering and wraparound services to migrants. The Program Manager will supervise up to 40 individuals at any given time, including case managers, case aides, drivers, support personnel, and volunteers. The Program Manager will train, mentor, and supervise staff while observing the strict confidentiality of migrants and information. 

 

ESSENTIAL RESPONSIBILITIES:

 

• Review and authorize expense and mileage requests submitted by staff
• Other financial disbursement and tracking duties as assigned
• Participate in identifying and hiring qualified candidates for open positions, including case managers and support staff
• Provide orientation and training to new staff regarding program and agency standards, scope of work, job duties, trauma-informed practices and mentor staff in skills needed to be successful
• Assign and monitor staff in case management and support activities making sure work is distributed evenly among team members
• Motivate and enable personnel to perform up to the highest professional standards
• Serve as the POC / liaison for various service providers/entities, such as CBP, ICE, medical personnel, and others, to facilitate the coordination of service delivery in a prompt and effective manner
• Manage all aspects of operations; transportation coordination and scheduling, check-in and check-out procedures, travel arrangements, meal stocking and delivery, and medical care.
• Project operational needs on a weekly basis and ensure all materials and staffing needs are addressed ahead of time
• Conduct needs assessments, define and address any issues or gaps that affect program operations
• Conduct meetings with staff to review and discuss problem cases, develop/update plans, address issues, and assign tasks equitably
• Respond to and remedy all incidents/accidents/safety concerns that are reported
• Prepare and review program tracking data, charts and reports
• Monitor staff attendance; authorize time clock/sheets/distribution, overtime and leave requests
• Draft weekly work schedule to ensure all shifts have adequate staffing
• Track all program data and staff workload, making sure that program outcomes are achieved
• Articulate and demonstrate agency and program mission and values to staff
• Provide back up to Department Director when necessary
• Engage in problem-solving and conflict resolution of program and personnel issues that diminish the effectiveness of service delivery
• Cooperate fully with agency initiatives and inter-program/inter-department events and efforts
• Provide responsive, high quality services to clients, other staff, and representatives of outside agencies and members of the public through accurate, complete and up-to-date information in a courteous, efficient and timely manner

 

QUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily meet each of the qualifications listed below:

 

• Minimum bachelor’s degree (BA) or equivalent in management, social work, business, human services or related field
• Two to three years of experience working with Hispanic/Latino families, refugees, immigrants and/or other migrants to provide culturally and linguistically appropriate services preferred.
• Possess strong organizational skills and attention to detail
• Demonstrate a strong sense of cultural diversity sensitivity
• Exemplary professional work habits verified by previous employers.
• Commitment to the mission and values associated with the agency and the program, including social justice and respect for others.
• Ability to contribute to and maintain accurate, complete and confidential records and reports.
• Bilingual in English and Spanish or other language spoken by this population preferred.
• Excellent verbal and written communication using proper grammar and vocabulary.
• Ability to communicate effectively and tactfully with clients, co-workers and other individuals in a diverse, multicultural work environment.
• Excellent interpersonal skills.
• Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint and Access – and other commonly used office software required
• Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred

  

CERTIFICATES, LICENSES, REGISTRATIONS:

 

• Valid California Driver’s License
• Safe driving record as demonstrated by a DMV report that shows no violations/restrictions
• Must pass/complete a DOJ/FBI live scan
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

 

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation, or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.