AV Technical Support Specialist - Full-time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

POSITION SUMMARY

As an AV Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance for audiovisual (AV) equipment and systems used in various settings such as conference rooms, classrooms, auditoriums, and other presentation environments. You will ensure seamless operation and optimal performance of AV systems to facilitate effective communication, collaboration, and presentation.

You will help develop what is needed to ensure a successful video conference room deployment through cross training, knowledge sharing, documentation, and day-to-day interaction. We are looking for an individual who wants to contribute to a variety of work and projects, be a team player, and has a passion for continually acquiring new skills.

 

Responsibilities:

• Collaborate with internal stakeholders to understand the requirements and translate them into technical specifications and solutions.
• Conduct in-depth analysis and troubleshooting of audio/video issues, providing timely resolutions and proactive recommendations for improvement.
• Coordinate with vendors and external service providers for equipment repairs, replacements, and upgrades as necessary.
• Providing AV Technical Support to users by setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems.

• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
• Perform regular preventive maintenance checks for all AV and VTC equipment.
• Provide consultation and education to all levels of end users on presentation technology equipment.
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
• Periodic status reports; regular updates at team meetings and well documented environment/configurations.
• Multi-tasking while handling competing priorities.
• Oversee the installation, configuration, and troubleshooting of desktop computers, software applications, and peripherals.
• Manage and troubleshoot digital signage.
• Stay current with industry trends, emerging technologies, and best practices in AV technology and technical support.
• Job requires some travel and overnight stays.
• Other duties as assigned.

 

Qualifications:

• Bachelor's degree in a relevant field such as information technology, audio engineering, or related discipline.
• Proven experience (3+ years) in technical support roles, preferably with a focus on audiovisual equipment and systems.
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.

• Proficiency in operating and configuring AV equipment, control systems, and audio/video signal processing devices.
• Relevant certifications (e.g., Microsoft Certified: Teams Administrator Associate) are a plus.
• Industry Specific certifications (Crestron, Polycom, Microsoft, etc.) preferred.
• Years of experience in designing and implementing audio/video solutions within the Microsoft Teams platform or similar collaboration tools.
• Proficiency in configuring and troubleshooting audio/video codecs, hardware, and network infrastructure.
• Excellent communication and interpersonal skills with the ability to effectively interact with end users, colleagues, and vendors.
• Detail-oriented with strong organizational skills for documentation and record-keeping.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Flexibility to work non-standard hours occasionally to support events or system maintenance activities.

Preferred Qualifications:

• Industry certifications such as CTS (Certified Technology Specialist) or related credentials.
• Experience with audiovisual control systems such as Crestron, Extron, or AMX.
• Knowledge of networking principles and protocols related to AV over IP.
• Familiarity with video conferencing platforms such as Zoom, Microsoft Teams, or Cisco Webex.
• Experience working in educational, corporate, or hospitality environments with diverse AV requirements. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

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