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in Richmond, VA
Help Desk Technician
•10 days ago
Estimated Pay | $46 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Richmond, Virginia |
Compare Pay
Estimated Pay We estimate that this job pays $45.92 per hour based on our data.
$27.7
$45.92
$69.89
About this job
Job Description
Job Description
Bastionpoint Technology is a driven, rapidly-growing MSP providing cutting-edge IT solutions in the Richmond, VA area. Do you want a friendly, fast-paced environment that will give you the chance to touch a huge variety of technologies and end-user environments? We’re looking for a growth-oriented Help Desk Technician to join our collaborative, welcoming team.
What you’ll do:
- Support common business applications (M365) via email, phone, and on-site support for 100+ SMB’s
- Maintain client networks and network security (LAN/WAN , firewalls, access points, switches)
- Troubleshoot a wide variety of on-premise, cloud, Windows, Azure, Mac OS, and Google Workspace environments
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues
Skills You’ll Need:
- 3+ years experience with help desks and ticketing systems
- Working knowledge and experience in supporting SMB’s
- Working knowledge of basic TCP/IP Protocols, PC troubleshooting, security best practices, and network hardware
- Experience with MSPs, AD, Azure Administration, and Hyper-V are a strong plus
- Ability to communicate professionally with technical and non-technical people
- Confidence, self-motivation, and a collaborative team-player mentality
- A valid driver's license and reliable transportation
We’ll provide:
- Generous benefits package including health insurance, PTO, and retirement plan
- On-site gym, sauna, and gaming room
- Predictable set schedule to help promote work/life balance
- Weekly team meetings and get togethers
- A collaborative environment that fosters career development and formal learning opportunities
- Salary of $50-70k based on experience
Ready to Apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here:
https://www.ondemandassessment.com/link/index/JB-OSOFBL9BT?u=1110981
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