Merchandise Team Member - Highlands Sports Complex

MERCHANDISE TEAM MEMBER

Sports Facilities Management, LLC- Highlands Sports Complex

LOCATION: Triadelphia, WV

DEPARTMENT: OPERATIONS

REPORTS TO: Merchandise Manager

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Sports Facilities Management, LLC ("SFM") is emerging as the global leader in youth and adult sport, fitness, leisure, and entertainment management (www.sportadvisory.com). SFM manages the day-to-day operations of world-class, community-focused sports & recreation centers, sports tourism & event-focused destinations, and sports & entertainment complexes with the mission to "improve the health and economic vitality of the communities we serve". SFM affiliated facilities hosted more than 20 million visits last year. Sports Facilities Advisory, LLC ("SFA") is the leading resource for those seeking to plan, fund, manage, and optimize sports, recreation, event, and entertainment centers.

Highlands Sports Complex, located in Wheeling, WV, is the Mid-Atlantic's newest destination for all thing's sports, recreation, and entertainment. With 200,000 square feet of playable space, play climb, fitness center, and an adventure course, Highlands Sports Complex is the most exciting recreation destination for athletes and families in West Virginia and beyond. Highlands Sports Complex is a member of the SFM Network, the nation's largest and fastest growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Management. To learn more, visit highlandssports.com.

POSITION SUMMARY:

The Merchandise Team Member is responsible for providing great customer service in our merchandise and pro shop area. This position helps create lasting memories of the tournament and event experience at Highlands Sports Complex. Individuals are expected to maintain a pleasant and friendly demeanor with everyone.

PRIMARY RESPONSIBILITIES INCLUDE FOLLOWING BUT ARE NOT LIMITED TO:

• Answering inquiries and providing excellent customer service
• Proper use of point-of-sale software
• All opening and/or closing duties
• Ability to use a heat press to imprint logos and designs on apparel in an efficient manner
• Ability to take orders for custom apparel
• Ability to perform and document merchandise inventory
• Maintain organized displays and desk area
• Perform basic mathematical computations
• Balance drawer and manage daily income
• Communicate with the public in a tactful, polite, and friendly manner

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be 18 years of age or older

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 lbs. waist high
• Must be able to operate a heat press
• Will be required to stand for extended periods of time
• Able to enter information on computers
• Must comply with safety and health code standards
• The facility has intermittent noise
• Must wear proper uniform