System Administrator (MSP - BKFS)

ESSENTIAL DUTIES AND RESPONSIBILITIES: Acts as liaison between loanDepot and (1) Cash & Investor Reporting: Payment Administration, Investor Reporting business units; (2) Default: Loss Mitigation, Bankruptcy, Foreclosure, Default Management, Default Operations business units, (3) Escrow: Taxes, Insurance and MI business units; or (4) Loan Boarding & Year-End: Loan boarding, Service Release, Special Loans business units; and BFKS to trouble-shoot issues and help to instill BKFS best practices. Sets up, maintains and documents MSP system codes and stops, and manages change control process/signoff. Helps business units implement BKFS enhancements within their departments of expertise. Assist with all BKFS product security administration including provisioning and password resets. Coordinates with IT and BKFS on system availability and outages and serves as backup on Director Tools Administration as necessary. Creates and processes Passport transactions and responsible for data mapping from MSP workstation to canned reports, data extracts or Passport fields. Provides assistance and cross training to new team members; fills in as back up for other team members whenever needed. Attends BKFS FACs and PUGs as assigned. Performs other duties and projects as assigned Reviews and conducts cleanup on iDisburse setup with the business unit; helps to administer, trouble-shoots future issues, and maintains queues, criteria, etc. Implements and helps business units to maintain LoanSphere Invoice Management mapping and business rules. Default Sets up, maintains and documents default templates and steps. Implements and helps business units to maintain Default Reporting through standard MSP. workstations; trouble-shoots issues and advises on BKFS best practices. Implements and helps business units to maintain BKFS Mod Negotiator and LMTX scripts, including initial setup of tables. Implements and helps business units to maintain LoanSphere Bankruptcy and Foreclosure mapping and business rules Essential Knowledge: Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position. Strong MSP system function knowledge and Mortgage Servicing business functions. Strong computer skills, Proficiency with MS Office products including Excel, Outlook, Word, and PowerPoint. SharePoint a plus, Monarch a plus. Excellent analytical, interpersonal, written and oral communication skills. Ability to understand business unit roles, functions and requirements. Leads by example to stimulate team atmosphere and advocate company's core philosophies and culture. Ability to handle aggressive deadlines, set appropriate expectations and juggle multiple responsibilities Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Effective organizational and time management skills. Exceptional verbal, written and interpersonal communication skills. Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments. Ability to organize and prioritize work schedules on a short-term and long-term basis. Ability to provide consultation and expert advice to management. Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed. Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. Ability to work with little to no supervision while performing duties. Salary Range: The salary for this position is between $65,000- $75,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for bonus based on achievement of mutually agreed KRAs. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]c