Healthcare Customer Service Representative 18/HR

Description:

Competency checklists completed for both skill sets required at CR1 level:

This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

Ability to assist in special projects. Calls range from security, air traffic control, EMS dispatch, medical coding, people falling, 9-1-1 for organization, equipment repair for technicians, shuttle dispatch, etc.

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):

Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.

Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.

Assists with the workflow and assignments for patient transporters.

Leads or participates in projects in support of the department.

Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.

Performs all position appropriate duties as required in a competent, professional and courteous manner.

Skills & Qualifications:

*1+ years of dispatch, call center, or healthcare experience. Dispatch and public safety is highly preferred

*Must have HS Diploma

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.