Customer Service Representative (Be part of a growing team!)

Western Container – Customer Service Representative

Western Container Corporation is on a mission to deliver exceptional customer service while producing high-quality products. We're looking for a dedicated Customer Service Representative to join our team, playing a vital role in ensuring a seamless experience for our customers from order entry to shipping.

Key Responsibilities/Duties:

· Customer Interaction:

Engage with customers via phone or in-person, providing accurate information about products/services. Efficiently process orders and maintain precise records of customer interactions and inquiries.

· Problem Resolution:

Verify and implement changes to resolve customer issues promptly. Document complaints and follow up within 48 hours to confirm satisfaction.

· Collaboration and Communication:

Collaborate with management and manufacturing teams to coordinate orders and resolve disputes. Take initiative, propose solutions, and prioritize customer satisfaction.

· Documentation and Reporting:

Maintain accurate contract documentation and handle administrative tasks with 98% accuracy. Record shipment data for reporting and accounting purposes.

· Continuous Improvement:

Identify and recommend improvements in products, packaging, shipping, and service. Uphold the company's commitment to excellence.

· Team Collaboration:

Work collaboratively with various departments to ensure a positive customer experience.

Mandated Qualification Requirements - MUST HAVE:

· One to three months related experience and/or training, or equivalent combination of education and experience.

· Proficiency in Microsoft Office Suites (Outlook, Word, Excel).

· Strong written and oral communication skills.

· Basic mathematical skills for calculations and addressing problems.

· Education Requirements:

· High school diploma or general education degree (GED) required.

· Associate degree in business management or Sales preferred.

If you're enthusiastic about providing exceptional customer service and thrive in a collaborative environment, we want to hear from you! Join the Western Container team and apply now! We look forward to hearing from you.

Note: pay will be based on level of experience and skillset. EOE.