PSC (Patient Service Center) Greeter Representative

Pride Health is hiring a PSC (Patient Service Center) Greeter Representative for one of its Clifton New Jersey clients.

This is a 24-week contract with a possible extension with competitive pay and benefits.

• Length of Assignment: 24 weeks
• Shift and Time: Monday- Saturday- 1st shift.
• Location - Clifton NJ (07012)

Job Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.

Job Duties

• Greet customers appropriately.
• Courteously treat all customers.
• Assists patients with kiosk sign-in and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• ·Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols, and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, and some data entry.
• Demonstrates organizational commitment and values of clients.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
•  Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Requirements

• Required Education:
• High School Diploma or Equivalent Required
• Required Work Experience:
• One year of customer service experience.
• Must speak English/Russian.
• Requires a Russian-speaking greeter to help in the front as Russian-speaking patients cannot function Kiosk when checking in increasing wait times.
• Preferred Work Experience:
• Keyboard/data entry and PC experience
• Physical and Mental Requirements:
• Prolonged standing/sitting.
• Able to lift to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting Keyword search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
• Knowledge:
• Medical Terminology helpful, not required.
• Skills:
• Must be flexible and available based on staffing requirements, weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

“Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors. “