Service Technician

Job Title: Service Technician

Department: Kentucky Field Services

Reports To: Kentucky Service Operations Manager

Status: Non-Exempt

WHO WE ARE: G2 Gaming, headquartered in Greenville, North Carolina, is a leading distributor and manufacturer of electronic gaming products and services in electronic gaming. Operating as a distributor in Kentucky and a manufacturer in North Dakota, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products and services has solidified us as a leader in the electronic gaming industry distribution and manufacturing in Kentucky and North Dakota.

SUMMARY: The Service Technician will perform preventive maintenance to all machines to ensure they are functioning accurately. The Service Technician will be responsible for troubleshooting and repairing games and associated systems when malfunction occurs. This role will require daily travel within a designated territory. The territory for this role will cover the areas in and surrounding Louisville, KY.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES:

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques on the main components of a cabinet, i.e., bill acceptors, printers, monitors, logic box, etc.
• Replace all broken parts, i.e., bill acceptors, printers, monitors, logic box, etc.
• Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
• Troubleshoot point of sale and/or server issues, i.e., no internet connection, IP address conflicts, install a printer and set as default, etc.
• Frequently move machines weighing more than 400 pounds.
• Occasionally drive a box truck for delivery and pickup purposes.
• Perform all preventative maintenance on each type of device.
• Properly complete work orders to record repairs and service.
• Setup and configure the router for a location.
• Properly wire a location so that there are no loops.
• Assign static IP addresses to game terminals, routers, servers, and POS.
• Provide exceptional service to our guests and employees.
• Assist with warehouse duties when needed, including installation preparation, hardware repair, and handling inventory.
• Perform other duties as assigned.

REQUIREMENTS:

• 1+ years’ experience with Basic Networking is preferred.
• 1+ years’ experience in Customer Service.
• An understanding of basic Windows commands (how to access Control Panel, how to change IP
• settings, etc.)
• Excellent oral and written communication.
• Ability to manage tasks independently.
• 100% daytime travel required.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.