Service Clerk

Bailey sold its first forklift in 1949. Since then, Bailey has been a family-owned and operated business dedicated to selling, leasing, renting, servicing, and providing parts for forklift trucks throughout the Southeast.

The Service Clerk reports to the branch Service Manager and interacts with both internal and external customers. The Service Clerk must be responsible, friendly, and capable of juggling various tasks throughout the day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain communications with customers through service process.
• Submit warranty claims and monitor through completion.
• Tracs System (Recall notices).
• Crown System (Recall notices).
• Answer service request email and phone calls.
• Dispatch Technician(s) according to customer need.
• Communicate with techs about ordered parts for road jobs.
• Work with parts department to monitor ordered parts for technicians.
• Other administrative and service department tasks as assigned.

What we offer:

• Competitive pay.
• Comprehensive benefits.
• Multiple health plans including one plan with 100% employer paid premiums.
• Generous 401K matching.
• 100% Employer paid short and long term disability.
• Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
• A family owned and operated business that prioritizes the needs of our employees and customers.
• The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.

The individual in this position should be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to the forces around them—customers, suppliers, co-workers, and other vendors.

Education/Training/Experience:

• High School diploma or equivalent

Skills, Knowledge, and Abilities:

• Strong communication skills
• Proficient computer skills, including Word, Excel, Outlook, etc.
• Experience in telecommunications preferred, but not required
• Ability to handle conflict
• Willingness to adapt, learn, and take direction
• Ability to maintain a positive presence in the workplace
• Good, safe work habits

BAILEY is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local, state or federal laws. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.