Phone Advocate, Customer Service

Title: Phone Advocate, Customer Service
Location: Florence, 29501
Duration: 3 months assignment (CONTRACT - 1 YEAR OR LONGER, WITH POTENTIAL TO CONVERSION)
Shift: Monday through Friday, 8AM-6PM

Note:
Onsite position.
Only Phone Interviews Will Be Conducted
Monday-Friday with Availability From 8am-6pm. Must Have Great Attendance.
This Is a Call Center Position, With Potential for A Heavy Call Volume

Duties:

• Provides prompt, accurate, thorough, and courteous responses to all telephone inquiries.
• Performs research as needed to resolve inquiries.
• 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
• 15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, research and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• 5% Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Skills:

• Required Skills and Abilities: Excellent verbal communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills. Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools: Basic computer operating skills.
• Standard Office Equipment.
• Preferred Software and Other Tools
• Knowledge of word processing, spreadsheet, and database software.
• Work Environment: Typical Office Setting.
  

Education:

• Required Education: High School Diploma or equivalent.
• Preferred Education: Associate Degree.
• Preferred Work Experience: 2 years-customer service or call center experience.

SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA with candidates and employees throughout their engagement with SPECTRAFORCE.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require a reasonable accommodation.