Business Technical Analyst

We have an exciting new opportunity to join Symetra as a Business Technical Analyst.

As the Business Technical Analyst (BTA) you will primarily focus on incident response and resolution for all of the Retirement Division's systems. With minimal direction, the BTA independently uses product and system knowledge, investigative techniques, data analytics, querying, and automation to quickly respond to impacted parties, research potential causes and solutions, and/or find or build alternatives or workarounds to get business operations back up and running. When IT involvement is required, you'll work with the business to define requirements, scope their needs, assess priority and impact, and test any solutions or system fixes.

• Research, investigate, and analyze system incidents with a sense of urgency, and prepare high quality and detailed documentation describing an incident, analysis performed, and results.
• Use querying and data analysis to identify and assess the impact of system issues.
• Address informational requests and maintenance support work.
• Document business requirements, estimation requests, user stories, and test steps and cases. .
• Develop, improve, and maintain end-user computing or semi-automated tools for the business (e.g., Access databases, VBA macros, Excel reports, SQL programs).
• Evaluate and test possible solutions for system incidents, and prepare step-by-step instructions for the business to use.
• Maintain and update information within the request tracking system and electronic task management board.
• Provide leadership and mentorship to a small team of 1-5 BTAs.

Why work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $62,300 - $103,800 plus eligibility for annual bonus program.

Who you are

• Bachelor's Degree or equivalent experience.
• 3-5 years' experience in customer service, system support, data analysis or other support/analyst type role.
• Showed strength to define problems, collect data, establish facts, and draw valid conclusions through deductive reasoning.
• Possesses a strong grasp of relational databases. Proven experience with either MS Access or SQL Server writing advanced SELECT and GROUP BY statements.
• Sophisticated technical expertise in Microsoft Office. Experience with using and/or supporting mainframe systems, Microsoft Dynamics, or AWD.
• Insurance or financial services industry background.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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