Digital Crisis Chat Specialist (Sat-Wed // 8pm-4am shift)

Day to Day:

Our non-profit client is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite training at their Columbia, Maryland facility. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts. This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks total of in person paid training during the same shift that you’ll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. The shift for this role is 8pm-4am OR 12pm-8pm with a 30-minute lunch break and two additional 15-minute breaks throughout your shift.

Requirements:

-Bachelor's Degree from an accredited school with a minimum of 120 college credits. Transcript or copy of degree(s) required.

-1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention.

-Computer skills with various software – Microsoft Products proficient skills required.

-Excellent oral and written communication skills

-Ability to function successfully in an environment requiring immediate response to urgent situations

-Knowledge of and familiarity with local and statewide community resources

-Analytical and problem-solving skills

-Computer skills with various software and the internet