Help Desk Support Specialist

Description:

TEKsystems is partnering with a local client in La Crosse in the search for several onsite Help Desk Support Specialists. This position will intake, troubleshoot, and resolve hardware and software for internal users.

Duties & Responsibilities:

• Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment

• Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors

• Educate end-users on how to resolve various hardware and software problems

• Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines

• Monitor stock levels of hardware and submit request for equipment when needed

• Front Desk duties to include helping walk ins, recording receipts of computer equipment

• Provide on-site technical support for video conference software and hardware

• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

• Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts

• Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware

• Maintain Incident / Request logs and records

• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution

• Maintain and install printers and scanners

• Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software

• Investigate and resolve computer software and hardware problems

• Provide software application support to end users via telephone or onsite

• Perform related duties as may be required

Details:

Open shifts include M - F 8am - 5pm and M - F 12pm - 9pm.

Requirements:

Minimum of an Associates Degree in an Information Technology related field and 6 + months of IT support experience is required.