Catastrophe Field Large Loss Adjuster

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visitto learn more

• Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home
• Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages
• Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.
• When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
• Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
• Negotiate claim settlements with customers in accordance with business unit standard methodologies
• Use data and analytics to tell a story and influence decision making
• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training

• The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate catastropheclaims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

• This position is a 10 days on, 4 days off,Hours: 7-7, traveling up to 70%

• Have a High School Diploma/GED or higher (Bachelor's Degree preferred)
• Have 2+ years of previous experience in construction, restoration, or real estate appraisals
• Have prior experience using estimating software like Xactimate
• Value providing an effortless customer service experience
• Enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples' lives through outstanding customer service
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication - both written and verbal
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
• Are bilingual and/or having prior military experience - it's a plus
• Have a valid driver's license
• This position is not available for candidates who live in California, Alaska, Hawaii, Washingtonand Puerto Rico.

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
  • **Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.