Chief of Ambulatory Services

All of us, for each of you, every time.

Together, serving as the trusted regional healthcare partner.

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve.

Samaritan Healthcare is seeking a Chief of Ambulatory Services for our growing community! At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. The Chief Ambulatory Services Officer is responsible for a division, which includes departments that provide direct patient care and support services throughout the organization. This division also provides support and direction for the development of community programs and outreach services. The purpose of the Chief Ambulatory Services is to administer, direct and coordinate activities related to clinic and ambulatory care services.

This is a full-time salary exempt position.

POSITION SUMMARY:
The Chief Ambulatory Services Officer is responsible for a division, which includes departments that provide direct patient care and support services throughout the organization. This division also provides support and direction for the development of community programs and outreach services. The purpose of the Chief Ambulatory Services is to administer, direct and coordinate activities related to clinic and ambulatory care services.

AREAS OF RESPONSIBILITY:

Outpatient Provider Clinic Services, Diagnostic Imaging, Laboratory Services, Rehabilitation Services, Diabetic Education, Physician Recruitment, Plant Services, and Security.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS:

• Relational Leadership: Make positive effective relationships a priority.
  1. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
  2. Developing the campus to serve the region
  3. Valuing patients, families, employees, community, physicians, & partners
  4. Volunteerism (Ambassador for Samaritan) and participates in community events
  5. Active participation, representing the interests of Samaritan, in professional associations
  6. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
  7. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
  8. Promoting Wellbeing
• Strategic: Champions of the vision and strategies of Samaritan
  1. Active involvement in the planning process
  2. Inspiring alignment and development of operational practices to achieve business goals
  3. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
  4. Building partnerships to maximize Samaritan achievement
  5. Business Planning
  6. Consistency and accountability
• Operations: Effectively oversees and directs day-to-day operations.
  1. Efficiency
  2. Staffing and work assignments
  3. Patient Care
  4. Work Flow
  5. Resources/equipment/materials
  6. Keeping professional knowledge and skills current to make operations work effectively
  7. Project and Process Management
  8. Improving Communication – through communication boards, huddles and department meetings
• Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
  1. Develops and fosters an employer of choice culture
  2. Attracts, develops and retains talent
  3. Evaluates competency and education
  4. Employee Relations
  5. Recognition
  6. Coaching
  7. Discipline and counseling
  8. Expectations and accountability
  9. Involvement and communication
  10. Relationship, connection and employee engagement
  11. Employee safety and security
  12. Legal, regulatory and policy compliance
  13. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
  14. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
• Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
  1. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
  2. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
• Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
  1. Inspires and assures alignment with family centered patient care.
  2. Regulatory compliance (DNV, DOH, Stark, etc)
  3. Data analysis and development of appropriate initiatives
  4. Promotes best practice
  5. Active involvement in committees, teams, etc
  6. Outcome improvement through data analysis
  7. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures.
  8. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.
• Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.

ESSENTIAL SKILLS AND EXPERIENCE:

Education:

1. Graduate of an accredited college or university with a Master’s degree in Health Care Administration, Business Administration or similar.

Experience:

1. Fifteen (15) years of total healthcare experience.
2. Ten (10) years of Management and/or Director level experience in healthcare.

Skills:

1. Must possess strong leadership, communication, and problem solving skills.
2. Effective interpersonal relationship skills including good listening and communication skills.
3. Ability to communicate effectively in variety of settings and with a wide variety of people and different organization levels.
4. Ability to develop effective relationships with various stakeholders.
5. Ability to effectively supervise employees.
6. Ability to handle confidential information discreetly and appropriately.
7. Ability to adapt resources to meet the needs of the situation.
8. Ability to develop and implement plans for program/department operations.
9. Ability to properly operate all equipment required for this position.
10. Knowledge of administration principles and the ability to apply them in a changing healthcare environment.

Listen~Love~Respect~Excel~Innovate

As a Samaritan Healthcare employee, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence, including creating and maintaining the best patient, employee, physician, and student experience.