Guest Service Agent Grave

SUMMARY:

Assist the Front Office Staff of the Hotel to ensure high guest satisfaction in all areas of the Front-of-House Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIE include but are not limited to the following:

• Check guests in and out of the hotel.
• Receives payment for guest rooms.
• Input reservations received through phone and e-mail.
• Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP requests, meets all service standards within department.
• Meet proper standards of dress and decorum. Maintains the highest degree of guest service and professional conduct at all times. Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest's complete satisfaction.
• Ensure a maximum level of service and satisfaction, throughout the hotel, is achieved and maintained.
• Facilitate the flow of information, by keeping communication lines open with all other departments in the hotel, such as engineering and housekeeping.
• Accountable for the accuracy of Hotel Front Office records and reports.
• Review room availability status and special requests on a daily basis.
• Handle guest complaints and resolve the complaint in a timely manner to ensure high levels of satisfaction.
• Answers inquires pertaining to Hotel and Casino services.
• Keep all areas clean & sanitized as directed.
• Responsible for maintaining a consistent, regular attendance record.
• Must be able to work days, evenings, weekends and holidays.
• Other duties as assigned by Guest Service Supervisor, AOM of Hotel or EOM of Hotel.