IF Portfolio Manager Specialty Vehicle

Position Overview:
This position is responsible for being a primary point of contact for Specialty Vehicle Portfolio dealers and vendor partners and for
consistently delivering exceptional service levels while concurrently ensuring robust portfolio control. The role is keenly
focused on the areas of risk mitigation and collections, as well as acting as a front-facing representative of the company.
The Portfolio Manager will lead coordination of the inventory inspection (floorplan audit) function and be the primary
contact with the field auditors, including review and analysis of results and irregularities. The Portfolio Manager will
spearhead the collection of all dealer accounts including principal, interest, curtailments and maturities.

Commitment to Internal Control:
The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and
responsibilities of the position.

Essential Duties and Responsibilities:

• Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with MHCCA/MHCCC staff members as needed.
• Interact with dealers & manufacturers via phone and email to handle all aspects of account management and customer service.
• Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider.
• Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system properly reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary in order to address special requests and service-related concerns.
• Lead collection activity and portfolio management with consistent operational cadence. Initiate contact with
  delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and escalate
  problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the
  Risk Department
• Leverage the Wholesale system to fully document all dealer related activities, conversations, and correspondence in
  a timely manner
• Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team.
• Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s. including, Total SAU
  (1.75% or less), Aged SAU/30+ days (1.00% or less), Current Interest Collections (95% or higher), Past Due Curtailments (2% or less). This high level of communication will serve to proactively mitigate risk while identifying potential problems and to
  communicate regularly regarding portfolio control issues and non-performing dealers.
• Assist in the management of other portfolios such as Transportation and Diversified Assets, when required
• Coordinate with Funding & Operations Manager on escalated and sensitive collection activity including demand and default
  notices, repossessions, and commencement of legal action if necessary
• Participate in company training as required and assist with training new members of the Inventory Finance team
• Perform other job duties as required

Management/Supervisory Responsibilities: None

Qualifications/Competencies
Knowledge, Skills, and Abilities:

• Desire to work within a team environment, positive attitude
• Highly organized, detail oriented self-starter, ability to work productively with minimal supervision
• Excellent interpersonal and communication skills, both verbal and written
• Strong analytical and problem solving skills
• Flexible and willing to modify approach for evolving business needs
• Must understand the unique risks associated with Wholesale Inventory Finance
• Customer centric mindset with focus on ease of doing business and swift execution
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, discounts and percentages.
• Commitment to company values and policies.
• Must be PC/Windows literate; knowledge of Microsoft Office (Word, Excel, PowerPoint, etc) and Internet; able
  to learn customized software and programs utilized by Inventory Finance team.

Education and Experience:

• Bachelor’s degree or equivalent experience required.
• Minimum 2 years Commercial Dealer, Collection or Portfolio Management experience.
• Inventory Finance (floorplan) experience preferred.
• Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.
• Licensing and Certification:
  May be required for specific job assignments.

Working Hours:

• Generally, typical 8 hour workday however hours may vary and require evening work, and may require
  working overtime.

Tools and Equipment Used:

• Personal computer, copier, fax, phone, and other typical office equipment
• Webcam or other video device used for video calls as necessary
  Travel:
  Minimal, as needed for business needs.

Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another

The job description does not constitute an employment contract, implied or otherwise, other than an “at will”
relationship and is subject to change by the employer as the needs of the employer and requirements of the job
change.

Additional info. for postings

The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The salary will be between $_77,000.00_ and $_83,000.00_ with an opportunity to earn a discretionary annual bonus.

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts