General Manager/Assistant General Manager

JOB DISCRIPTION:

GUEST RELATIONS:

- Be readily available/approachable for all guests.

- Ensure that departments achieve or exceed guest's service expectations.

- Take proactive approaches when dealing with guest concerns.

- Extend professionalism and courtesy to guests at all times.

- Become involved in community and/or government affairs.

ASSOCIATE TEAM:

- Be in proper business professional attire, including name tag, earpiece and radio.

- Attitude must be conducive to team growth, hospitality and a serving environment.

- Communicate all goals and results with associates.

- Promote teamwork and associate morale.

- Lead by example demonstrating self-confidence, energy and enthusiasm.

- Motivate and encourage staff to solve guest and associate related concerns.

- Communicate career opportunities to team leaders and associates.

- Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.

- Assist team leaders in meeting and exceeding goals.

- Meet annually with staff on a one-to-one basis.

- Promote empowerment by recognizing team members that make decisions.

- Develop cross-training opportunities throughout the hotel.

- Post positive reviews for staff to read.

FINANCIAL:

- Look at Night Audit Report daily for discrepancies.

- Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.

- Comply with all corporate accounting procedures.

- Maximize revenue through the Yield Management and inventory control systems.

- Help develop annual budget and capital expenditure plans.

- Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.

- Utilize budgets to teach team supervisors to understand financial objectives. Balancing costs with associates/guests satisfaction.

- Develop and communicate selling strategies, using reports and other forecasting tools.

- Review these weekly with the Sales Manager.

- Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.

SALES AND MARKETING:

- Continually solicit new business for the hotel.

- Monitor group block and direct bill processes.

- Networking during breakfast and social hours to assist sales in uncovering new business leads.

- Ensure that all associates are communicating property to understand hotel selling strategies.

- Stay current on local market conditions and competitive set.

- Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.

- Maintain rapport with competitor hotels, lead sources, clients, and the local community.

- Review period end reports.

-Help develop annual sales and marketing budget.

OPERATIONS:

- Perform hands-on duties as needed to deliver guest services.

- Provide a safe working environment.

- Responsible for accident prevention programs.

- Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.

- Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.

- Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.

- Ensure cross-training of associates.

- Must be willing to participate in service/hospitality training and education.

- Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality.

ADMINISTRATIVE:

- Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.

- Interview and select potential new hires.

- Promote both Guarantee of Fair Treatment and Open Door policies.

- Use constructive coaching and counseling when addressing associates concerns.

- Maintain current licenses and permits as prescribed by local, state and federal agencies.

- Have working knowledge of all corporate brands manuals.

- Scheduling of management team includes coverage of weekend and evening hours.

- Pursue additional personal development.

- Carry out all reasonable requests of which you are capable of performing.

- With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:

- Any other duties assigned by Supervisor