Front of House Manager

Front of House Manager
Location: Okoboji, Iowa
Duration: Full-time

Company Background

The Okoboji Store Bar and Kitchen provides a fast-paced, energetic work environment located right on East and West Lake Okoboji. We can give you the opportunity to gain vital work experience at the busiest summer tourist location in the tristate area! We are looking for employees who are outgoing, possess strong work ethic, and who can provide professional, top-notch service.

Position Summary

Front of House Managers at The Okoboji Store play a pivotal role in orchestrating seamless dining and bar experiences, ensuring exceptional service for our valued guests. This includes timely seating and food delivery as well as proper attention from servers. A Front of House Manager is required to monitor meal durations, flip tables, and manage the waiting list in order to provide an outstanding experience for our customers every time they visit.

Responsibilities

The following responsibilities will be expected for this position:

• Oversee day-to-day front-of-house operations; including assigning sections in which servers work, ensuring adequate staffing for the anticipated meal count, and adjusting staff levels when dining traffic is less than expected.
• Resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage. Regular table touches and attentive presence are crucial for our service standards.
• Collaborate with hosts to manage customer flow, estimating wait times, and maintaining synchronization between front and back-of-house teams.
• Administering training to all front of house staff; including servers, bussers, hosts, and food runners to ensure a level of service beyond the customers’ expectations.
• Uphold and enforce company policies, setting a standard for front-of-house conduct and service excellence.
• Participate in team meetings, offering insights and suggestions for improving service efficiency.
• Other duties as assigned

Requirements

Applicants must possess the following qualifications:

• Pursuing a degree in Management, Hospitality, or related field is preferred
• Prior experience in the restaurant industry, hospitality, customer service, or a related field is a plus
• Ability to work days, nights, weekends and holidays
• Ability to communicate effectively with guests, staff, and management
• Excellent leadership and interpersonal skills
• Strong organizational and multitasking abilities
• Enthusiastic about providing exceptional customer service
• Ability to work effectively under pressure in a demanding environment

Duration and Benefits

• Hands-on training and mentorship from experienced professionals
  1. Pre-season orientation consists of familiarization of the facility, mastery of the menu including tasting, point of sale training, customer service steps, and socialization with team mates.
  2. Shadowing shifts as well as daily pre-shift meetings to hone performance
• Opportunity to gain valuable experience in front-of-house management
• Potential for future career growth within the organization

Application Process:

Apply on our careers website at maucareers.com